Cancellation and Refund Policy

1. Our Commitment

At Belief Infotech, we are committed to delivering high-quality software solutions that empower Gram Panchayats across Maharashtra. We aim to provide exceptional service and transparency to our clients through our Digital Gram Panchayat Setu software.

2. Refunds

We offer a 10-day money-back guarantee to ensure your satisfaction:

• Refunds can be requested within 10 days of the initial purchase by contacting our customer support team.
• Refunds will be processed to the original payment method within 10 business days.
• Refund requests made after the 10-day period will not be entertained.
• Refunds are subject to the following conditions:
  • The software must not have been misused or modified.
  • The request must include valid reasons for dissatisfaction.

3. Cancellation Policy

Clients may cancel their subscription at any time by contacting our support team:

• Cancellations within the first 10 days are eligible for refunds as per our refund policy.
• Cancellations after the 10-day period will result in the termination of service without a refund.
• Mid-term cancellations are not eligible for partial refunds.

4. Software Usage Rules

To ensure fair and ethical usage of our software, the following rules apply:

• Authorized Use Only: The software can only be used by the registered Gram Panchayat for its operations. Unauthorized sharing, redistribution, or resale is prohibited.
• Data Integrity: Clients are responsible for the accuracy and authenticity of the data entered into the software.
• System Compatibility: It is the client's responsibility to ensure that their devices meet the software's technical requirements.
• Prohibited Activities: Misuse of the software, such as attempts to reverse-engineer, modify, or hack the software, will result in immediate termination of the subscription without a refund.

5. Termination

We reserve the right to terminate your subscription without notice in the following cases:

• Violation of the Terms of Service.
• Unauthorized use or redistribution of the software.
• Non-compliance with company rules or policies.
• Any actions that compromise the security, functionality, or reputation of the software.

In the event of termination due to the reasons above, refunds will not be issued.

6. Product Support

We are committed to providing excellent support to our clients:

• Support Availability: Our technical support team is available during business hours to resolve any issues or concerns.
• Issue Resolution: Clients are encouraged to report problems promptly. We aim to resolve most issues within 48 business hours.

7. Data Privacy and Security

We prioritize the confidentiality and security of client data:

• Client Responsibility: Clients must safeguard their login credentials and ensure that unauthorized individuals do not access the software.
• Data Backup: It is recommended that clients regularly back up their data to prevent loss.
• Privacy Compliance: We comply with all applicable laws to protect your data from unauthorized access or misuse.

8. Non-Transferable Subscription

Your subscription is non-transferable:

• It cannot be sold, assigned, or transferred to another individual, organization, or Gram Panchayat.
• Violation of this rule may result in immediate suspension or termination.

9. No Automatic Renewals

Your subscription will not automatically renew:

• Clients must manually renew their subscription to continue using the software after the subscription period ends.
• Non-renewal will result in the suspension of services after the expiration date.

10. Software Updates

To improve functionality and address potential issues, we regularly update our software:

• Updates are included as part of your active subscription.
• Clients must ensure they download and install updates promptly to enjoy the latest features and security patches.

11. Late Payments

In cases where payments are delayed or declined:

• Services will be temporarily suspended until the payment is cleared.
• If payment is not received within 30 days, the subscription may be permanently terminated.

12. Governing Law

This policy is governed by the laws of Maharashtra, India. Any disputes arising from this policy will be resolved in Satara, Maharashtra, in accordance with applicable laws.

13. Contact Us

For refund or cancellation requests, or for assistance with the software, please contact: